We accept exchanges and offer store credit for products returned within 10 days of client's receipt of product(s). If 10 days have passed since you received your purchase, we cannot offer you store credit or exchange.
To be eligible for an exchange or store credit, your item(s) must be unused and in the same condition that you received it.
To return your product, ship your product to:
Ralo/ Tibet Carpet
29 Howard Street
New York, NY 10013
You will be responsible for paying the shipping costs for returning item(s). Shipping costs are non-refundable.
Exchanged products will be shipped to you once the returned item is received by Ralo.